Blackberry enterprise email not working


  1. About BlackBerry
  2. Set Up Corporate Email (Exchange ActiveSync) - BlackBerry® Classic
  3. MilitaryCAC's Enterprise Email specific problems and solutions page
  4. Verify that you are in a coverage area where email transmission is supported

About BlackBerry

Select the Menu key and select Folder Redirection. In the Folder Redirection menu, highlight your mailbox, press the menu key, and select Expand. Highlight the folder you want to enable redirection on, press the Menu key and select Change Option.

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Press the Menu key and select Save. If you are unable to select Expand for any of the folders, or if Change Option is unavailable, try turning Wireless Reconcile off and then on again. US Support: System Status. If the "G" or "EDGE" is not uppercase, this indicates that the devices are in range of an area with limited coverage. Phone calls and texting will work, but data like web browsing and BES mail delivery will most likely not.

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Set Up Corporate Email (Exchange ActiveSync) - BlackBerry® Classic

As of January 1, , no new BES accounts are being created. Following is a table of network status indicators for those models:. The letters should be upper case; in some cases, lower-case versions of the same letters indicate more limited options, as indicated in the table below:.

If the date and time are incorrect, fix them, and then test to see if you can send or receive email. If the date and time are correct, or if you have problems after fixing them, continue troubleshooting. Restart your device. Once it has restarted, test to see whether you can now send and receive email.

MilitaryCAC's Enterprise Email specific problems and solutions page

If you cannot, continue troubleshooting. If you are unable to register the handheld or connect to the network, or do not have the correct options displayed in the "Roaming" or "Status" fields, contact your service provider. If these settings are all correct, and you are able to register your BlackBerry, continue troubleshooting.

Remove the device battery for about five minutes to ensure a complete disconnect from the BlackBerry network. Receiving something similar to below image stating " The DNS server might be having problems. Error Code: Follow guidance here to change your DNS server. Ac cessing https: Problem 1: Read the 3 lines with double dashes. This means it cannot be set it up on a personal computer using Outlook like we once did with AKO and Mail. Solution Yes, you can forward it to another. For all mail. Yes, bring your government computer with you and use VPN For all mail.

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If your organization uses Citrix , you may be able to use it to login with your CAC enabled home computer and access your Outlook via the Citrix client. Problem 2: Solution 2: You don't have an Enterprise Email account yet. Check back with your organization to find out the approximate date it will be created.

All Army users will have their account created automatically within 24 hours of receiving your CAC. Problem 3: If your rank is wrong in the GAL examples: CPL vs. SP4, or SGM vs. CSM , you have to visit an ID card office to get it corrected. Problem 4: This is caused when the Exchange server is down, or having problems.

Solution 4: Try accessing your email at a later time. Problem 5: Dual Persona is an Army Reserve [or Guard] Soldier who is [or has ever been a DoD civilian or contractor ] you were authorized to carry two CACs at the same time, some time in your life. This may be a reason why you cannot access your webmail. Solution 5: Follow guidance on PIV page. Problem 6: It is possible when you initially set up your OWA access you selected the defaults, which included the time zone set to Zulu time.

Solution 6: Click Options , See All Options Change Current Time Zone to your location in the world. This is only available in Internet Explorer 32 bit. Internet Explorer 11 runs in 32 bit mode by default, so, this should not be an issue. You would have had to have selected " Enable bit processes for Enhanced Protected Mode " to run in 64 bit mode. More information can be read here. If you don't see these options, your settings may have you in " Use the blind and low vision " mode.

To verify, Select Options , Accessibility. If your screen looks like the image below, uncheck the box next to Use the blind and low vision experience. Select Save diskette above big word accessibility , Sign out, log back into your webmail, and follow instructions above.

Verify that you are in a coverage area where email transmission is supported

Make sure you have your mail. The process is practically identical to what you see on the PIV page. Problem 8: How do I get support for my Enterprise Email account? Solution when at Home or Work: Contact the Army Reserve Help desk at: Problem 9: How do I turn off conversation view in web. Solution 9: Click View, uncheck Use Conversations. Problem I am over my storage limit, and I can't send any email. How can I increase my email storage capacity?

Call and ask who your Entitlement Manager is for your branch of service and command. Then email them to ask to be converted to a Business Class account. Hover your mouse over your name, a bubble similar to this should pop up and show you. This only works on Windows computers. Receive message: If you have a smart card-based digital ID, insert the card and try to open the message again" when using OWA.

Make sure the email address on your CAC is also in your Exchange profile.